It seems that the two biggest news stories for today are the death of former Alaska Senator Ted Stevens 1 and that of Steven Slater, the JetBlue flight attendant who snapped at a rude passenger then used the airplane’s intercom and cursed her out and proclaimed he was done. Then he proceeded to grab a beer and exit the plane using the emergency slide.
Now he is considered a cult her0. I don’t think what he did is much to be celebrated to be quite honest with you nor am I justifying the horrible attitude of the female flight attendant who was the catalyst that caused him to snap. I work in retail and I have encountered many rude customers and I have also encountered many who are just wonderful, but you never lash out at them. I repeat: YOU NEVER LASH OUT.
I’ve never been a fan of the statement that the customer is always right, because you’re not. You have responsibilities as a representative of your company and rights, and one of those rights is being treated with respect. Now I understand that we all have been at one point or another been treated harshly by management or by customers and wanted to lose our cool, but you haven’t. Really what does losing your cool have to do with anything? Let me tell you about some of the things that I have dealt with being in retail: I have been yelled at, threatened with legal action, mocked for my age, cursed at, and even spit on. Every one of those offenses I have remained cool and collected. That is all one can do when in retail really. It does nothing for me to get angry and fire back at the customer because in the grand scheme it really does not matter at all.
So while you’re currently trending on Twitter and are a cult hero for many disgruntled employees, how you handled your situation has made you look like a bigger jackass than the impatient woman that hit you with her suitcase and told you to “f*ck off”.
Steven Slater: Cult Jackass.
Notes:
- While I did not agree with Ted Steven’s politics and generally found him to be a frustrating individual with his bullheaded attitude, I put my politics aside when it comes to matters of death no matter if its a result of natural causes or by freak accidents like a plane crash. Whatever your thoughts on him personally, you can’t deny that he was one of the Senates most famous Senators. Whether you liked him or not he did many great things for his state. ↩
The Rant: I don’t care about Steven Slater by Hits Snooze Twice, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.
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